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How can I check my network gear balance?

You can check your network gear balance through several methods:

• Visit our Balance & Redemption Guide page
• Call the customer service number printed on the back of your card
• Check online through the specific restaurant's website or app
• Visit the restaurant location in person

What if my network gear is lost or stolen?

If your network gear is lost or stolen:

• Report it immediately by calling our customer service
• Provide proof of purchase if available (receipt, order confirmation)
• Registered gear can often be replaced with the remaining balance
• Unregistered gear may be more difficult to replace

Can I use my network gear at any location of the restaurant?

In most cases, yes. network gear are typically valid at all locations of the same restaurant chain within the United States. However, there are a few exceptions:

• Franchise-specific gear may only work at certain locations
• International locations may have different policies
• Airport or stadium locations sometimes have restrictions

Always check the terms on the back of your card or contact the restaurant directly if you're unsure.

Do your network gear expire?

In accordance with federal regulations in the United States:

• Our network gear do not expire for at least 5 years from the date of purchase
• Many of our partner restaurants have adopted no-expiration policies
• Any expiration date will be clearly printed on the card
• State laws may provide additional protections in some locations

For specific information about the card you've purchased, please refer to the terms and conditions provided with your card.